Issue with Multi point VC on VSX7000 with VSX6000 & Group 500

[Tekkie]

Hi

We have been using for last many years total 3x Polycom end-points i.e. VSX7000 (with Multi point license) & 2x VSX6000 units & has been working fine.

Recently, we have bought Group 500 for a new office.

When we make a point-to-point call between Group 500 &  any other location either VSX7000 or VSX6000, it works fine.

But, when we make Multi point call from VSX7000 to Group 500 & 2 VSX6000, we can see video often pixelating on Group 500. Meanhwile during the multipoint call, VSX7000 & both VSX6000 video call quality remains fine.

I have ckecked & bandwidth is sufficiently available at each end i.e 2 Mbps for each location.

Note: I have set preferred call rate at VSX7000 to be 1800 Kbps & for both VSX 6000 768 Kbps. Once thing is observed that when we make point-to-point call it connects on highest bandwidth i.e. 1800 Kbps but when we make multipoint call, call rate automatically drops to 384Kbps on each endpoint.

Regards,

Tek 

[Tekkie]

an anyone reply pls..

[SteffenBaierUK]

Hello Tek,

welcome to the Polycom Community.

Could I kindly ask you not to "bump" your posts?

Someone will reply if they have the time and if the issue is of some sort of urgency your Polycom reseller can open a Service ticket with our support team if the units are within contract or raise a Pay Per Incident ticket if they are not.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services