Issue with Multi point VC on VSX7000 with VSX6000 & Group 500

Occasional Contributor

Issue with Multi point VC on VSX7000 with VSX6000 & Group 500



We have been using for last many years total 3x Polycom end-points i.e. VSX7000 (with Multi point license) & 2x VSX6000 units & has been working fine.


Recently, we have bought Group 500 for a new office.


When we make a point-to-point call between Group 500 &  any other location either VSX7000 or VSX6000, it works fine.


But, when we make Multi point call from VSX7000 to Group 500 & 2 VSX6000, we can see video often pixelating on Group 500. Meanhwile during the multipoint call, VSX7000 & both VSX6000 video call quality remains fine.


I have ckecked & bandwidth is sufficiently available at each end i.e 2 Mbps for each location.

Note: I have set preferred call rate at VSX7000 to be 1800 Kbps & for both VSX 6000 768 Kbps. Once thing is observed that when we make point-to-point call it connects on highest bandwidth i.e. 1800 Kbps but when we make multipoint call, call rate automatically drops to 384Kbps on each endpoint.




Message 1 of 3
Occasional Contributor

Re: Issue with Multi point VC on VSX7000 with VSX6000 & Group 500

an anyone reply pls..

Message 2 of 3
Polycom Employee & Community Manager

Re: Issue with Multi point VC on VSX7000 with VSX6000 & Group 500

Hello Tek,

welcome to the Polycom Community.

Could I kindly ask you not to "bump" your posts?


Someone will reply if they have the time and if the issue is of some sort of urgency your Polycom reseller can open a Service ticket with our support team if the units are within contract or raise a Pay Per Incident ticket if they are not.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3