How to Remove Connection URI displaying on Trio for Line2 for RealConnect ?

[Joe85]

Hello, 

Is there a way to remove the long URI from displaying directly on the Trio whilst the Trio is in a Realconnect call.

I manage to remove the connection URI from displaying on the visual+ box thanks to config uploaded by the staff of Polycom. but now the long URI scrolls on the Trio screen mid-call which is very distracting in a conference call.

[SteffenBaierUK]

Hello @Joe85 ,

Welcome back to the Poly Community.

I already provided and answer >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Joe85]

Hi Steffen,

Do you want to open a new ticket quoting Jira ID: EN-148567 / SR ID: 1-13113339851 then ?. I think that is what you meant. The link you sent fixed half of the issue and was accepted as a fix for some people.

regards,

Joe

[SteffenBaierUK]

Hello @Joe85 ,

My response did not provide a fix but explained that this may well be a feature request.

I explained what other ticket references I am aware off and how to proceed via opening a ticket quoting the reference.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Joe85]

Hi Steffen, 

Thanks for your quick reply. I was referring to the fix Brandon_guy provided which removed the URI from displaying on the screen of the visual+ box. however he did mention that it only applied to the visual+ box and not on the trio. 

I will open a new ticket in earnest referencing Case Jira ID: EN-148567 / SR ID: 1-13113339851

Thanks for your help.

Joe

[SteffenBaierUK]

Hello @Joe85 ,

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Joe85]

Hi Steffen,

I didn't know this, I will contact our provider now. thanks for letting me know.

Joe