How can I restart an VSX 7000e to factory default settings?

[lmc]

Hi everyone,

Im hoping someone in the community can help or point me in the right directio

I have a VSX 7000e but when I turn it only shows me a blue screen and it says  Visual concert VSX Polycom but I can't do anything. I tried get in over the web but I couldn't.

I want to restart to factory default settings but I can't get to the menu

Someone know how can I restart it?

[Uwe_Ansmann · Accepted solution]

Hi there...

you´re using the wrong vga.

Check the pdf here (page2) for more information.

To reset the system, you have three options:

• If not in security mode, navigate to "Diagnostics" / "Reset System", input your serial number, select delete system settings, unselect delete directory entry settings

• You can delete the systems configuration by performing a software update on the vsx (uncheck the corresponding box)

• or you can perform the erfl process, which is described here. Keep in mind that this solution is the "dangerous" one.Perform that step on own risk.

[MattCLpav]

Can you submit an updated link.  That link does not work.  I have the same problem where I get a blue screen that says the same thing and pressing any buttons on the remote does nothing.  I have a new VGA cable connected to the VGA out and to my monitor.  Looking for any assistance.  Also if there is a name or photo of the correct VGA cable would be appreciated.

Thank you.

[Mike_v]

Are you sure that your unit works in the VGA mode?

To force using VGA you can:

(i) use web interface, or

(ii) boot the unit with the star (*) button pressed.