Have trouble setting my second dual-monitor Polycom HDX4000 ... - HP Support Community

Anonymous · ‎03-14-2023

Dear community members,

I am writing to share an issue that I have been experiencing with the setup of my Polycom HDX4000 monitor as my second dual monitor [https://www.lenovo.com/ca/en/faqs/monitors-faqs/how-to-setup-dual-monitors]. Specifically, I have encountered some difficulties in getting the monitor to function properly and would appreciate any advice or suggestions that others may have.

I have followed the instructions provided by Polycom for setting up the monitor as a second dual monitor, including connecting the monitor to my computer via the appropriate cables and adjusting the display settings in my computer's control panel.

However, I have found that the monitor is not displaying properly, and I am having difficulty getting it to function as expected. Specifically, the display is fuzzy and difficult to read, and the monitor does not seem to be responding properly to adjustments to the display settings.

Based on my observations and research, I believe that the issue may be related to a compatibility issue between the Polycom monitor and my computer's graphics card. It is possible that the monitor requires specific drivers or settings in order to function properly, or that there is an issue with the cable or connection.

I would like to ask other users who have experience with this monitor or similar dual monitor setups to share their insights and suggestions for troubleshooting this issue. Specifically, it would be helpful to know if there are any specific drivers or settings that are required for the monitor to function properly, or if there are any known compatibility issues with certain graphics cards.

Thank you for your attention and support.

Sincerely,

Judy

SteffenBaierUK · ‎03-14-2023

Hello @judywatson

Welcome back to the Poly community.

You posted another question about the same PC manufacturer and our devices >here< but have not yet provided any details.

Now you are asking in another section about a device that is end of sale and end of support for years.

I believe you are spamming the community and will monitor your activity and potentially ban you.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Have trouble setting my second dual-monitor Polycom HDX4000 display up

Create an account on the HP Community to personalize your profile and ask a question