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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-21-2012 07:47 AM

HP Recommended

We are experiencing issues with multiple HDX7000 units not going to sleep (3 minute timer) after a call when using the Touch Panel.  This doesn't occur every time, but probably 30-40% of the time.

 

After disconnecting the Touch Panel from the network and rebooting the unit to force it to use the remote, it sleeps perfectly after each call.

 

We are on the latest version of software/firmware for the HDX7000, Touch Panel, and IP-7000 conference phone.

 

Any ideas?

 

Thanks,

 

toddp

4 REPLIES 4

‎02-21-2012 07:51 AM

HP Recommended

Hello todd,

 

welcome to the Polycom Community.

 

Could you please provide the individual Software Versions as others here may not be familiar with what you class as the latest Software.

 

In addition the Community may be visited in the future and the reference to the "latest" Version will by then be no longer of any value.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎02-21-2012 08:16 AM

HP Recommended

That is a great point!

 

Here are the software versions:

 

  • Codec - Release - 3.0.3.1-19040
  • Touch Panel - Kernel - 2.6.32
  • Touch Panel - OS - 1.3.0-17
  • Touch Panel - Panel SW - 1.3.0-103
  • IP-7000 Conference Phone - SIP 4.0.1.13681
  • IP-7000 Conference Phone - 3111-40000-001 REV J
  • IP-7000 Conference Phone - Poly DSP Version 6.2.0.0088

Thanks!

 

toddp

 

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‎02-21-2012 08:56 AM

HP Recommended

Polycom support  just called me and said that engineering has a hotfix for this issue and is sending it to me today.

 

Thanks,

 

toddp

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‎03-09-2012 04:04 PM

HP Recommended

Can you share this hotfix?  I am on the same code versions you are on, and seeing the same thing with an HDX6000.

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