HDX7000: SIP and 802.1x optional?

SOLVED
Fred Jansen
Occasional Advisor

HDX7000: SIP and 802.1x optional?

Hi,

I can not seem to enable SIP and 802.1x on a HDX7000 we have. Are these features optional and require a key?

Thanks in advance for your reply.

 

Fred.

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
Fred Jansen
Occasional Advisor

Re: HDX7000: SIP and 802.1x optional?

Ah ! I solved it myself. It depends om which browser you use. I has nothing to do with optionkeys or standard functionality. Is is standard luckily.

Sorry for keeping you from real work, but thanks for your effort.

 

regards,

Fred.

View solution in original post

Message 7 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX7000: SIP and 802.1x optional?

Hello @Fred Jansen,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 9
Fred Jansen
Occasional Advisor

Re: HDX7000: SIP and 802.1x optional?

Hmmm.... the table looked better before I pressed ' Post' ...

Message 3 of 9
Fred Jansen
Occasional Advisor

Re: HDX7000: SIP and 802.1x optional?

Another attempt to provide the information without invalid HTML:

 

Serial Number: 8209500C1E7DCN

Software Version: Release - 3.0.6-37004

MAC Address: 00:E0:DB:0C:1E:7D

Model: HDX 7000 HD

Hardware Version: B

Message 4 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX7000: SIP and 802.1x optional?

Hello @Fred Jansen,


  • From the Web UI usually simply browse to :  Admin Settings > LAN Properties
  • From the TV UI usually simply browse to : System > Admin Settings > LAN Properties 

If this does not work then maybe you are using a wrong password / user name.

 

The Unit was sold via Go Telecom B.V. back in 22/12/2009 so maybe worth looking at something more current.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 5 of 9
Fred Jansen
Occasional Advisor

Re: HDX7000: SIP and 802.1x optional?

Hi,

 

Thanks for your suggestions. I know where to find the settings, but the problem is that I cannot check the checkbox next to SIP nor the one next to 802.1x so I was wondering if these features need an Option-key to be enabled of that they should be an operational part of the system by default.

And I know these are very old systems, which is proof of the quality of this Polycom prodcut; they still function very well.

I am curious about the anser to my question if the two above mentioned features are Option-key enabled extensions or standard.

Thank you !

Message 6 of 9
Fred Jansen
Occasional Advisor

Re: HDX7000: SIP and 802.1x optional?

Ah ! I solved it myself. It depends om which browser you use. I has nothing to do with optionkeys or standard functionality. Is is standard luckily.

Sorry for keeping you from real work, but thanks for your effort.

 

regards,

Fred.

Message 7 of 9
michelle_7728
Occasional Advisor

Re: HDX7000: SIP and 802.1x optional?

Hi Fred,

 

You were mentioning about being able to click on SIP and 802.1x (IE strikes again!...Chrome is handy.  :) )

 

...have you enabled 802.1x on your Polycom HDX-7000, and did it work?  We are trying to get it to work on one of our HDX-8000s, with (so far) no success. 

 

Michelle

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX7000: SIP and 802.1x optional?

Hello @michelle_7728,

 

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

It would really help the community members to explain a bit more in detail what your infrastructure is and where you are struggling.

 

Without providing any basic information like software version and any errors you get etc. they cannot really try and help. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 9 of 9