HDX7000 Cameras Not responding...

ntwkgeek · ‎07-06-2012

Hello all,

I'm wondering if anyone else has been having this problem.

We have a number of the HDX7000 series systems with the standard cameras. Intermittantly, the camera will stop responding to the Pan/Tilt/Zoom commands from the remote. They will generally be pointed in some odd direction, and not respond to commands.

The only way I've found to restore function is to power off the codec, and then un-plug the power from the HDX for about 60 to 90 seconds. Once it restarts, the camera functions normally.

I'm guessing that it's a problem with static, or some other power glitch that causes the problem.

Has anyone else experienced this issue? Have you found a permanent solution?

SteffenBaierUK · ‎07-07-2012

Hello ntwkgeek,

welcome to the Polycom Community.

It is always helpful if you post the Software Version you are currently using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

HDX7000 Cameras Not responding...

HDX7000 Cameras Not responding...

Re: HDX7000 Cameras Not responding...