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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello All,

 

when I connect HDX6000 to my RMX2000 its connected but; during the conference only this HDX6000  after 40 minutes automatically disconnect from conference.

 

I re-checked all the setting of HDX6000 and even I reset the HDX6000 settings again I see this problem.

 

so what do you think what could be the problem please guide me.

 

Thanks a lot in advance.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ali4yaqubi,

I would assume that some sort of firewall is blocking the call after a certain time period.

 

As you did not provide more details in regards to your network this is just an assumption.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello ali4yaqubi,

I would assume that some sort of firewall is blocking the call after a certain time period.

 

As you did not provide more details in regards to your network this is just an assumption.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffe,

 

Just to tell you that in my Network area there are different locations and these locations have different IP with different VLAN!

 

So All my locations are fine and I don't have any problem with that but only one location I have this problem and i checked the Polycom HDX6000 and even I have reseted to the factory setting again no changes.

 

So in the same network & same room I have connected a Tandberg and the Polycom HDX6000 to the RMX2000 again I saw that I don't have any problem with the  Tandberg and it work fine I mean the duration of VTC is more than 2 hours and there is no disconnection! but again in same time the duration of HDX6000 is only 40 minutes and after 40 minutes automatically disconnect and I receive this masseg:

The far site has been disconnected, Please wait call cleared!

 

So what do you think where could be the problem?

 

Thanks,

Ali Yaqubi

 

 

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