Starting device, does not display the image. Reset whith button did not help.The solution is to update the firmware, but I do not have the key update.How do I get the key? What are the other solutions to the problem?
Hello @Alex Kuz ,
Welcome to the Poly Community.
You can get the key code from our support portal using below link.
Please select site & single product activation to get the upgrade key for single device.
In case you are unable to get the key code, please reach out to our support organization.
The correct format for the USB software update key file is?
Hello @Alex Kuz
please check the FAQ as suggested by @Polysaif as everything is explained already. You can also use the search to get an answer as this has been explained on plenty of other occasions
replied via a mobile device
If official support is required please check how to phone or open a case here----------------
With the help of 4GB, the flash drive formatted in FAT and then in FAT32 copied polycom-hdx-release-3.1.13-55006.pup file to the root with the sw_keys.txt
The correct format of the key is:
U<tab><Serial Number><tab><Update Key>
Connection DVI output. There is no indication when connecting to the USB flash drive. After clamping for a few seconds, the Reset button, the flash drive lights up, the indication shows that it does not read the information. Help me the problem why it does not display the image.I can’t call technical support, I don't know English.Help resolve this issue through messages.
Hello @Alex Kuz
You can email to Poly support with device serial number, issue description and ask for remote support to get this issue address. In community it is difficult to get constant support and not advisable to troubleshoot.