HDX 8000 can't play wmv file

[Becky]

We have a laptop connected to a Polycom HDX 8000 cart system with 42" monitor. We are trying to view a Windows Media Player video on the Polycom monitor. We have Windows Media Player open on the laptop. We can see the laptop desktop as well as Windows Media Player on the Polycom screen. However, when we play the video on the laptop, it doesn't play on the monitor (it's black on the Polycom screen where the video is playing on the laptop). Anyone have any suggestions on how to fix this.

[polyschmertz]

Hi Becky,

Are you able to show other content without any issues?

If so, try turning off hardware exceleration on your video card on your laptop.

[Becky]

Yes, we can show other content. It's just Windows Media Player content that's not showing.

I will try the hardware acceleration.

[Becky · Accepted solution]

Here is what we did to resolve the issue:

Since we were not sending the video a far site (we simply wanted to show a video from the laptop on the big screen), we plugged the VGA cable from the laptop directly into the 42" TV/Polycom monitor (instead of the Polycom tower). We then changed the Input on the TV/monitor from Component1 to PC.  The laptop screen was showing on the TV/monitor, but we still could not see the Windows Media Player video.  We turned off Hardware Acceleration on the laptop as you suggested and the Windows Media Player video started playing on the screen.

Thanks for your help!