HDX 8000 block phantom callers

[SteffenBaierUK]

Hello brent,

any change to the currently working as designed software needs to be requested via a feature request.

This is a pretty simple process using your Polycom reseller and a Polycom sales engineer.

This is also explained in the FAQ:

Aug 26,2014 Question: How can I request a change to the current Software or request a new functionality?

Answer: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[luriep]

What you're seeing is most likely an attempt to connect to a device to do toll fraud.  The HDX can't do it and the system drops immediately, but it is annoying.

Think of this like a phone that's getting random telephone calls.  If you're connected to the public phone network (or in this case, the internet) you'll get them.   

I wrote a blog post  that talks about how to prevent unregistered users from calling your endpoint directly if it's behind a VBP or RPAD.   See it at http://bit.ly/1GcE7Sl. 

If you send me contact details and a little bit about your environment/needs, I'll add your name/company to the feature request to add whitelisting to the endpoints. No promises, but the more requests, the more likely a fix. :) 

[Eric Bakker]

Hello,

We have the same problem of phantom calls (from cisco), we are using a HDX7000 over IP.

Please let me know what details you need from me, how I can reach you by email or PM,  and how you can help me.

[SteffenBaierUK]

Hello Eric and all,

simply use the Community inbuild mail function and send a mail with your contact details and maybe serials so this can be followed up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services