HDX 8000 & Lync 2013 Configuration

NextjumpRS
Advisor

HDX 8000 & Lync 2013 Configuration

i would like to setup my HDX 8000 with Lync however i keep getting errors. can you guys review the pictures and let me know what i am missing 

 

i am following this directions linked below:

 

http://blog.schertz.name/2012/08/polycom-hdx-registration-with-lync-server/?u#8230

 

 

please see attached

4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 & Lync 2013 Configuration

Hello NextJumpRs,

welcome back to the Polycom Community.

You posted this in the wrong section and I will move this post shortly.

 

In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release. 


This also allows yourself and others to check against current software release notes.

Is this Office 365 Multi-Tenant or dedicated ?

 

In addition Jeff's example uses the full account name including the domain where yours just uses the username.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
NextjumpRS
Advisor

Re: HDX 8000 & Lync 2013 Configuration

Thanks SteffanBaierUK,

 

I am using Office 365 dedicated

 

i have tried both full account name and username 

 

my Polycom software version is Release - 3.0.6-37004

 

 

Thanks for your help on the issue...

 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 8000 & Lync 2013 Configuration

Hello NextJumpRs,

 

to my knowledge you require HDX release 3.1.0 or later in order to be able to utilize Office 365 dedicated.

 

Please work with your Polycom reseller on the details of this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
NextjumpRS
Advisor

Re: HDX 8000 & Lync 2013 Configuration

i missed your reply..thanks for letting me know

Message 5 of 5