Hello NextJumpRs,
welcome back to the Polycom Community.
You posted this in the wrong section and I will move this post shortly.
In addition it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Is this Office 365 Multi-Tenant or dedicated ?
In addition Jeff's example uses the full account name including the domain where yours just uses the username.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
