HDX 7000 not powering up

Adie87
Occasional Contributor

HDX 7000 not powering up

Hi All

 

My polcom HDX 7000 after a while (more recently) switches within 45minutes to an hour. it waas running on a software 2.6.1.3 I think but i know it was in that kind of region. after it switches off, the system would not power up again with the blue light flickering in periods of 3 to 5 seconds. After removing the power cable and letting the unit sit with absolutely no power for about an hour, I plug the power back in and the unit will power up again. and it continuously does this. Just installed software 3.1.4 now but checked the error logs and it was saying: 

 


2012-08-03 10:48:24 CRITICAL watchdogd: proc 5 not responding
2012-08-03 10:48:28 CRITICAL watchdogd: proc 5 not responding

Message 1 of 3
2 REPLIES 2
Adie87
Occasional Contributor

Re: HDX 7000 not powering up

And the unit just did it again after updating the software. left it about 30 minutes and it's off, flickers the blue light and will not power up again

 

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 7000 not powering up

Hello Adie87,

welcome to the Polycom Community.

Your attached log shows a 2.6.1.3 release.

 

I would suggest you contact Polycom support so we can look at the whole log.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 3