Hello Guys Am a rockey when it comes to the Polycom world, and i have a little challenge with the HDX 7000 in my company. The HDX was assigned a DID and integrated in Cisco call manager, where by access to make both local and international call was granted. But my challenge is that i can make all calls from the HDX, except for any 9 digits number. e.g 014220008.
Any idea what the issue could be ?
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In addition what do the logs on the Cisco end show what is being dialed and why is it blocked?
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Probably your configuration for dialing in the Call Manager is the issue where it wasn't set to handle a 9-digit pattern or a pattern that includes what is being dialed.
Is it a voice or video call that you're unable to complete?
Thanks Joe, but the pattern configured on the call manager allows all cisco end devices on the network to make both local and international calls, and thesame pattern was assigned to the HDX,. Could there be something else i should be looking out for ?
Are other devices able to dial that pattern? Is the call even getting to the Call Manager for processing or not getting out of the HDX? The HDX logs and Call Manager logs should show this. If you have access to the Call Manager, you could run a Dialed Number Analyzer simulating the call coming from the HDX and dialing that pattern to see how it would be handled thru the configuration. Voice or Video?
Thanks Joe, its a voice call, Please i am new to the unified communication environment, and i only know the basics about call manager, can you guide me on how to check if the call is getting to the call manager ?
You could look at the logs in the HDX or activate a TCPDUMP packet capture to see the messaging. It would help to know the software versions involved, HDX and CUCM. Do you have access to the HDX and/or the CUCM? Do you have the manuals, user guide/admin guide for the HDX and CUCM? Is the HDX able to dial other voice calls and if so, how does the dialing pattern differ?
From the HDX web interface, choose DIAGNOSTICS->SYSTEM LOG->DOWNLOAD. In that file identify a good call and bad call and see what the difference is.
I dont know the version for the HDX,but the CUCM is version 11.5.1. And yes, i have access to both the CUCM and HDX. The HDX is able to dial other calls.