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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-24-2014 12:16 PM

HP Recommended

Hi!

 

We have an HDX 7000 connected with two screen, and a computer for content sharing via  VGA/DVI cable. Now we need to show local site(near end) content on one screen and show the local site(near end) video on the other screen. We tried it within ongoing call or without but the result is the same, the screen dedicated for the content just show a Polycom picture and nothing else, but the screen for the video displays video properly.

 

What should I do ?

2 REPLIES 2

‎06-24-2014 01:17 PM

HP Recommended

Hello Ysma,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

 

Above is also stated in the [FAQ] Video conferencing frequently asked questions => here<=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-30-2014 10:33 PM

HP Recommended

Please try this

 

Go to monitor setting

 

Select far end and content  on first monitor and for near and please select the second monitor.

 

Note: Changes will not work during the call you have to disconnect the call to make changes and then reconnect.

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