HDX 7000 With Dual Monitor how to show content on one monitor and video on the other

Ysma
Occasional Visitor

HDX 7000 With Dual Monitor how to show content on one monitor and video on the other

Hi!

 

We have an HDX 7000 connected with two screen, and a computer for content sharing via  VGA/DVI cable. Now we need to show local site(near end) content on one screen and show the local site(near end) video on the other screen. We tried it within ongoing call or without but the result is the same, the screen dedicated for the content just show a Polycom picture and nothing else, but the screen for the video displays video properly.

 

What should I do ?

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 7000 With Dual Monitor how to show content on one monitor and video on the other

Hello Ysma,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.

 

Above is also stated in the [FAQ] Video conferencing frequently asked questions => here<=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
man
Advisor

Re: HDX 7000 With Dual Monitor how to show content on one monitor and video on the other

Please try this

 

Go to monitor setting

 

Select far end and content  on first monitor and for near and please select the second monitor.

 

Note: Changes will not work during the call you have to disconnect the call to make changes and then reconnect.

Manoj Kumar Ahirwar

Bangalore ( India )
Message 3 of 3