We have an HDX 7000 connected with two screen, and a computer for content sharing via VGA/DVI cable. Now we need to show local site(near end) content on one screen and show the local site(near end) video on the other screen. We tried it within ongoing call or without but the result is the same, the screen dedicated for the content just show a Polycom picture and nothing else, but the screen for the video displays video properly.
What should I do ?
welcome to the Polycom Community.
It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release. This also allows yourself and others to check against current software release notes.
Above is also stated in the [FAQ] Video conferencing frequently asked questions => here<=
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Please try this
Go to monitor setting
Select far end and content on first monitor and for near and please select the second monitor.
Note: Changes will not work during the call you have to disconnect the call to make changes and then reconnect.