HDX 7000 IP Setup via Netgear Router

Alex_H
Frequent Visitor

HDX 7000 IP Setup via Netgear Router

Hi, I need to set up a HDX 7000 to receive IP calls. I can make IP calls and have set the device up for ISDN incoming and outgoing but just need a walk through guide for what I need to set on the Router and the HDX7000.

 

Can anyone help me with this or point me in the direction or instructions on the polycom website please?

Message 1 of 11
10 REPLIES 10
Ovg
Trusted Contributor

Re: HDX 7000 IP Setup via Netgear Router

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

page 2-22

 

Summary:

 

1. Check Fixed ports

2. open all necessary ports in you firewall. (1720+range from HDX)

3. Forward this ports from external address you NAT to internal address of you HDX (In Netgear)

4. Nat Configuration - Manual

5. Specify External address of you NAT in NAT Configuration Field

6. Uncheck  Nat is H.323 Compatible

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It's impossible to lead us astray for we don't care even to choose the way.
Message 2 of 11
Uwe_Ansmann
Honored Contributor

Re: HDX 7000 IP Setup via Netgear Router

Hi there :)

on the HDX navigate to:

  • Admin Settings / Network / IP Network / Firewall
  • on this page enable "fixed Ports"
  • set NAT configuration to "auto" (your public WAN ip should appear under the field, if not, set the value to manual and enter your WAN IP adress)
  • if checked, disable NAT is h.323 compatible

on your netgear:

If all settings are correct, you should be able to dial to VTCtest.com (71.14.2.157 or 71.14.2.158) for testing.

 

Edit: Ovg was faster than me :)

 

Kind regards,
Uwe
Message 3 of 11
Alex_H
Frequent Visitor

Re: HDX 7000 IP Setup via Netgear Router

Thank you both very much - will have a crack at this and let you know how I get on.

Message 4 of 11
Alex_H
Frequent Visitor

Re: HDX 7000 IP Setup via Netgear Router

Thanks to both OVG and Uwe_Ansmann - help was very clear and useful.

 

Sadly got a slight problem

When dialling on the same network (and Dialling external IP) I can hook up from “Polycom RealPresence Desktop (PRD)” to the HDX 7000 perfectly.

 

When dialling the HDX External IP from “PRD” on a separate network (tried two different home networks) the HDX 7000 rings but will not answer even when clicking answer – tried on 256Kpbs and Audio only but still won’t answer.  Vice Versa when calling “PRD” from HDX 7000 the "PRD" rings but won’t answer.

 

Not sure if this is HDX 7000 software update required or just my poor firewall configuration. Attached is a copy of the firewall rules.

 

Any help much appriciated

Message 5 of 11
smithseo
Frequent Visitor

Re: HDX 7000 IP Setup via Netgear Router

I faced this  problem before  & got its solution also, so contact  me to solve your issue easily.

Message 6 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 7000 IP Setup via Netgear Router

Hello smithseo ,

welcome to the Polycom Community.
 
Is there a reason why you would not post the solution in public rather than asking a user to contact you directly ?

 

This will not help others.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
smithseo
Frequent Visitor

Re: HDX 7000 IP Setup via Netgear Router

I have faced this issue, i also want the solution. Please reply.

Message 8 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDX 7000 IP Setup via Netgear Router


@smithseo wrote:

I faced this  problem before  & got its solution also, so contact  me to solve your issue easily.


Hello smithseo ,

you seem confused as your last reply was the quoted post from above.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
rishiforum
Visitor

Re: HDX 7000 IP Setup via Netgear Router

I have the same issue, please help me.
Message 10 of 11