Solved: HDX 6000 remote control

GeoffS · ‎05-20-2020

sir,

My school has a HDX 6000. I have upgraded the unit to the latest version.

The remote control stopped working at about the same time so I am assuming I need to upgrade/edit the remote controller in some way.

Question: Could my assumption be correct?

Question: If correct could you point me to a FAQ.

Thanks.

SteffenBaierUK · ‎05-25-2020

Hello @GeoffS

based on your test aka the camera does not move to ensure the camera cable is plugged the correct way. Brute force can manage to install this the wrong way around.

Best regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎05-21-2020

Hello @GeoffS ,

Welcome to the Poly Community.

I suggest you check here:

Mar 29,2018 Question: How can I change the Remote ID for an HDX or Group Series?
Answer: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

GeoffS · ‎05-24-2020

Hi,

Thanks for the information.. I checked and the remote and HDX 6000 are both using channel 3.

Unfortunately it hasn't resolved the problem.

I have attached a file that has the full details of the unit and the symptoms.

Hopefully this will enable someone to help.

Geoff

SteffenBaierUK · ‎05-25-2020

Hello @GeoffS

based on your test aka the camera does not move to ensure the camera cable is plugged the correct way. Brute force can manage to install this the wrong way around.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

GeoffS · ‎05-25-2020

Hi,

That was the problem.

Now resolved.... thanks very much.

Such a simple solution.

Geoff

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