HDX-6000- There is no display


HDX-6000- There is no display

I have new HDX-6000 unit with one out put - HDMI. There is only LAN port(no port for PC connection via UTP). And of course i am not getting any display in monitor . Tried to get IP from DHCP but , ip scanner couldn't find any new devices . So no way to get in side thru browser . Tried to reset more than once . No use .
Do any one have any idea about this issue ? Any way to solved . Any way to reload the software , etc etc ?

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Polycom Employee & Community Manager

Re: HDX-6000- There is no display

Hello Zain,


welcome to the Community.


Have you tried what has been suggested in this post => here <=


Maybe the Unit has defaulted to the factory display output.


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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