The Eagle eye camera supports up to 30ft wihtout the need for an external power supply.
In addition to power and video, there’s data that goes back and forth between the HDX and the camera. Hot swaping the camera cable can cause for this communication to be interupted.
If possible try the following:
- Turn the unit off
- Reseat the camera cable at both ends
- Turn the unit on
This should re stablish the communication between the camera and the CODEC.
If this issue is still present, please call our support center and open a service request..
The number is 888-248-4143