HDX 6000 (Available but not entitled)

acastro
Frequent Advisor

HDX 6000 (Available but not entitled)

Hi,

 

We have two HDX 6000 that our user didn't activated their serial at site. How could we solve It? Anytime they uses their upgrade.

 

Regards,

André Castro,



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1 REPLY 1
Uwe_Ansmann
Honored Contributor

Re: HDX 6000 (Available but not entitled)

Hi there :)

"Available but not entitled" means, that you don´t have a running service contract for your machines.

If you want to upgrade your HDX machines you have 2 options:

1) buy the software upgrade only or

2) get a service contract (1 or 3 years) in which the upgrades are included by default - recommended

 

You should talk to your local polycom dealer or polycom directly for more information.

Kind regards,
Uwe
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