We have two HDX 6000 that our user didn't activated their serial at site. How could we solve It? Anytime they uses their upgrade.
Hi there :)
"Available but not entitled" means, that you don´t have a running service contract for your machines.
If you want to upgrade your HDX machines you have 2 options:
1) buy the software upgrade only or
2) get a service contract (1 or 3 years) in which the upgrades are included by default - recommended
You should talk to your local polycom dealer or polycom directly for more information.