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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We have two HDX 6000 that our user didn't activated their serial at site. How could we solve It? Anytime they uses their upgrade.

 

Regards,

1 REPLY 1
HP Recommended

Hi there 🙂

"Available but not entitled" means, that you don´t have a running service contract for your machines.

If you want to upgrade your HDX machines you have 2 options:

1) buy the software upgrade only or

2) get a service contract (1 or 3 years) in which the upgrades are included by default - recommended

 

You should talk to your local polycom dealer or polycom directly for more information.

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