HDMI Passthrough

SOLVED
MediumRoast
Occasional Advisor

HDMI Passthrough

I recently connected a X30 in one of our conference rooms. Our PC was originally connected directly to an HD TV with HDMI. But now it connects to the X30 and then the TV. So PC -> X30 -> TV.

 

We are using the Zoom rooms app. What I have found is there is no way to view the video output of the PC without first starting a meeting and sharing content. Is there any option to just let the HDMI passthrough without starting a meeting?

 

Thanks

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions
leomezza
Polycom Employee

Re: HDMI Passthrough

You can use the BYOD mode, in the TC8, swipe from the right edge of the screen and then select "Device Mode"

TC8-DeviceMode.png

 

 

 

 

 

 

 

 

 

TC8-BYOD-Zoom.png

 

 

 

 

 

 

Then plug-in the HDMI input

Regards,
Leonardo Mezzanotti

View solution in original post

Message 8 of 9
8 REPLIES 8
mshu
Esteemed Contributor

Re: HDMI Passthrough

Hi @MediumRoast,

 

at least you should give us more info about your enviroment to help you. Which software version? Which version of Zoom App?

Message 2 of 9
MediumRoast
Occasional Advisor

Re: HDMI Passthrough

Hi @mshu

 

The X30 is running Poly OS V 3.10.0-362035 and the Zoom app is v 5.9.4 (685).

Message 3 of 9
Poly Rahul
Polycom Employee & Moderator

Re: HDMI Passthrough

Hi @MediumRoast 

 

Welcome back to the Poly community!

 

PC > X30 > Display should work in Zoom mode.

 

Unfortunately, the information provided is not sufficient so please explain more about the requirements and the scenario tested with details.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 4 of 9
MediumRoast
Occasional Advisor

Re: HDMI Passthrough

My desktop PC is connected to the HDMI input of the X30. The X30 is connected to a TV. If I want to view my desktop PC on the TV, which is the only monitor available, then I have to start a meeting. On the TC8, I have to tap "Share Screen", then when prompted where I want to share from, I click the only option, "Desktop". Then, on the next screen, I have to click "Start Meeting" in the top right corner.

So, I have to actually start a meeting to view my PC. Is there a way to directly view the HDMI input without starting a meeting?

Message 5 of 9
Poly Rahul
Polycom Employee & Moderator

Re: HDMI Passthrough

Hello @MediumRoast 

 

Unfortunately, we won't be able to continue with the troubleshooting in this community forum.

 

Hence I would suggest you open a support ticket with Poly for fast resolution.

 

 

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Message 6 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: HDMI Passthrough

Hello @MediumRoast ,

 

Welcome to the Poly Community.

 

Using the latest Poly 3.10 and Zoom 5.9.4 the TC8 presents this:

 

SteffenBaierUK_0-1648118255838.png

 

Clicking on Share Screen shows:

 

SteffenBaierUK_1-1648118288810.png

 

Once you select Desktop the TC8 will show:

 

SteffenBaierUK_2-1648118350442.png

 

Plug the HDMI Cable into the Studio X or G7500 and the Desktop of the shared PC will show on the TV Screen

 

SteffenBaierUK_3-1648118384005.png

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 7 of 9
leomezza
Polycom Employee

Re: HDMI Passthrough

You can use the BYOD mode, in the TC8, swipe from the right edge of the screen and then select "Device Mode"

TC8-DeviceMode.png

 

 

 

 

 

 

 

 

 

TC8-BYOD-Zoom.png

 

 

 

 

 

 

Then plug-in the HDMI input

Regards,
Leonardo Mezzanotti
Message 8 of 9
MediumRoast
Occasional Advisor

Re: HDMI Passthrough

Thank you @leomezza!!! This is exactly what I was looking for!

 
Message 9 of 9