Solved: Re: HDMI Passthrough

MediumRoast · ‎03-18-2022

I recently connected a X30 in one of our conference rooms. Our PC was originally connected directly to an HD TV with HDMI. But now it connects to the X30 and then the TV. So PC -> X30 -> TV.

We are using the Zoom rooms app. What I have found is there is no way to view the video output of the PC without first starting a meeting and sharing content. Is there any option to just let the HDMI passthrough without starting a meeting?

Thanks

leomezza · ‎03-24-2022

You can use the BYOD mode, in the TC8, swipe from the right edge of the screen and then select "Device Mode"

Then plug-in the HDMI input

Regards,
Leonardo Mezzanotti

View solution in original post

mshu · ‎03-18-2022

Hi @MediumRoast,

at least you should give us more info about your enviroment to help you. Which software version? Which version of Zoom App?

MediumRoast · ‎03-18-2022

Hi @mshu

The X30 is running Poly OS V 3.10.0-362035 and the Zoom app is v 5.9.4 (685).

Poly Rahul · ‎03-22-2022

Hi @MediumRoast

Welcome back to the Poly community!

PC > X30 > Display should work in Zoom mode.

Unfortunately, the information provided is not sufficient so please explain more about the requirements and the scenario tested with details.

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

MediumRoast · ‎03-23-2022

My desktop PC is connected to the HDMI input of the X30. The X30 is connected to a TV. If I want to view my desktop PC on the TV, which is the only monitor available, then I have to start a meeting. On the TC8, I have to tap "Share Screen", then when prompted where I want to share from, I click the only option, "Desktop". Then, on the next screen, I have to click "Start Meeting" in the top right corner.

So, I have to actually start a meeting to view my PC. Is there a way to directly view the HDMI input without starting a meeting?

Poly Rahul · ‎03-23-2022

Hello @MediumRoast

Unfortunately, we won't be able to continue with the troubleshooting in this community forum.

Hence I would suggest you open a support ticket with Poly for fast resolution.

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

SteffenBaierUK · ‎03-24-2022

Hello @MediumRoast ,

Welcome to the Poly Community.

Using the latest Poly 3.10 and Zoom 5.9.4 the TC8 presents this:

Clicking on Share Screen shows:

Once you select Desktop the TC8 will show:

Plug the HDMI Cable into the Studio X or G7500 and the Desktop of the shared PC will show on the TV Screen

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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leomezza · ‎03-24-2022

You can use the BYOD mode, in the TC8, swipe from the right edge of the screen and then select "Device Mode"

Then plug-in the HDMI input

Regards,
Leonardo Mezzanotti

MediumRoast · ‎03-28-2022

Thank you @leomezza!!! This is exactly what I was looking for!