Group Series Provisioning with RPRM

Occasional Advisor

Group Series Provisioning with RPRM

Hi there,


Anyone using Provisioning with CMA or RPRM ? I am trying to set a couple of Gseries but so far it won't register.


Is there a specific syntax to apply ?



Message 1 of 4
Respected Contributor

Re: Group Series Provisioning with RPRM


please share the device's software versions (endpoints, RPRM)

the provisioning is working fine.

What exactly did you try to do?

Message 2 of 4

Re: Group Series Provisioning with RPRM

Dynamic management is not very reliable with the RPRM. We have to go through great lengths to get it working, usually factory resetting. The HDX is the same way. I think that the resource manager has a big problem here. 

Message 3 of 4
Polycom Employee & Community Manager

Re: Group Series Provisioning with RPRM

Hello mbcvictor,

welcome to the Polycom Community.

This is a rather broad statement and you did not mention on what version of RPRM you are encountering this issue.


You also did not state the Group Series or HDX software Version.


Have you reported this to your Polycom reseller so they can raise a ticket with Polycom support?


Without this we cannot troubleshoot this and therefore are unable to fix potential issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Message 4 of 4