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Group Series / Centro - impossible to unmute with remote control during a call

Cyri1
Occasional Contributor
‎04-10-2019 02:19 AM
‎04-10-2019 02:19 AM

Group Series / Centro - impossible to unmute with remote control during a call

Hello,

We have an issue with GroupSeries and Centro terminals (we have about 25 terminals) :

Sometimes microphones are stuck on mute position, impossible to unmute with remote control, the only way is to do it with web interface. Is it a known issue ?

 Software version : 6.1.7.2-510016

 

Thanks

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KK Sky
Frequent Advisor
‎04-10-2019 06:44 AM
‎04-10-2019 06:44 AM

Re: Group Series / Centro - impossible to unmute with remote control during a call

Just a quick question...How often do you reboot your equipment? I have found that if I do regular reboots that my mics don't exhibit those issues...

 

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Cyri1
Occasional Contributor
‎04-10-2019 07:46 AM
‎04-10-2019 07:46 AM

Re: Group Series / Centro - impossible to unmute with remote control during a call

I reboot my terms only if something goes wrong

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