Upon upgrading to 6.1.6 on the Polycom Group 500, when trying to join or make ANY calls the device fails - "Unable to complete call..."
We are using Skype For Business Online and with a RPTouch Panel.
Any ideas why?
PS - bit odd that your system logs come compressed .tgz but its not a supported file type on the forum.
I'm also having this issue. I opened a ticket with Polycom, sent them out log files, and still awaiting their reply. I'll reply to this thread if I find out how to fix. Wish you the best!
Yes, this is certainly going to be a bug. I'm not sure if they are going to do a quick hot fix or expect us to roll back to 6.1.5.
SIP-based calls are broken in 6.1.6, at least with SfB. H323 still works.
Hello - I worked with Polycom rep today, and we rolled our version back to 6.1.5 and that fixed our issue.
I turned off auto updates on that series, and was advised to do the same.
I am having the same problem with my test Group 500 on 6.1.6.
We are sticking to 6.1.5 for now. Fingers crossed for a fix ASAP!
welcome to the Polycom Community.
Polycom is aware and we are tracking this internally under VIDESC-18063.
My current suggestion for anyone with a service contract is to open a ticket via your reseller and as a soltution to downgrade to 6.1.5
Polycom Global Services
If official support is required please check how to phone or open a case here----------------
Thanks for the reply Steffen,
I have a ticket open and provided logs.
I had the same issue with Skype calls few hours ago. I just tested again, and for some reason everything worksfine now. Maybe a MSFT issue?