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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have 10 Polycom Group 500 series endpoints on firmware version 6.0.1-340040.

 

I'm trying to enable remote logging on the endpoints. After inputting the IP address, the "Save" button is greyed out. 

 

Does remote logging work only with RealPresence Resource Manager? 

5 REPLIES 5
HP Recommended

Try checking the Enable H323 trace check box.  This turns on the 'SAVE'  button. I had noticed the same behavior on my GS500 which is Not connected to a Resource Manager.

HP Recommended

Hello,

 

I have the same issue for a group series 310 in version 6.1.4.

What is odd, another group series 310 in 6.1.4 works...

 

I tried to click on "enable H.323" and/or "Enable SIP" but nothing changed.

 

Does anyone succeed?

 

Thank you

 

 

HP Recommended

Hello @Mathias.T,

welcome to the Polycom Community.

As you work for one of our Service Provider partners I will email you so a ticket can be raised.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello all,

This is a known issue which will be addressed in the next 6.1.5 release.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello all,

This was addressed in the latest 6.1.5 release via:

 

  • EN-21531 Not able to save changes after configuring "Remote Log Server Address". Save button is grey out.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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