Group 500 with Teams

Occasional Visitor

Group 500 with Teams



So recently we configured our Group 500 units to work with Teams. When testing today I noticed that when connecting the room to the teams bridge and choosing to share content the content shows correctly but the room camera is no longer displaying on the far side. I can turn self view on and see the room fine but still wont display for others in the conference. 


I tested this using just my laptop without the VC. Join meeting share content, content shows as it should and the camera box shows at the bottom verified you see both on the far side.


Anyone run into this? Anyone got any suggestions? not sure if its a Codec issue or what. 

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Polycom Employee & Community Manager

Re: Group 500 with Teams

Hello @MBgrouptech ,


Welcome to the Poly Community. Usually, we ask for this:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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