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Group 500 stuck on Register screen

twf-psu
Occasional Contributor
‎08-27-2021 06:48 AM
‎08-27-2021 06:48 AM

Group 500 stuck on Register screen

We had to reset our Group 500 settings due to an error. We get all the way through the configuration but the final step "Congratulations!" screen. We click on finish and the system sits and does nothing. Is there a workaround for this? We are in a disconnected environment and we can't connect to the admin webpage.

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Poly Farhan
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎01-11-2022 02:54 AM
‎01-11-2022 02:54 AM

Re: Group 500 stuck on Register screen

Hello @twf-psu,

 

Welcome to the Poly community. 

 

Can you try to perform a USB Factory reset and see if that helps? 

 

For step by step directions, you may refer to the following link :

 

https://support.polycom.com/content/support/kb-article-page.html?lang=en_US&urlName=knova-33424-how-...

 

Best regards,

Farhan Siddiqui
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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