Hello @midnytblu ,
welcome back to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
- Provide the Software Version of your video conferencing endpoint
- Provide the exact Model of the Polycom device
- Provide information if this is a day one issue or if this happened after a Software Upgrade or any other details that can help
- Provide the Platform / Protocol that is being used for a call (LYNC,Skype for Business, Office 365, H.323 or SIP)
- If possible provide the MAC Address or Serial Number of the device
- If possible provide a Log and either attache them or use the => Code Tag <=
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used.
In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Most likely this is working as designed and would require a feature request via a Polycom reseller or a Polycom sales Engineer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
