Group 500 HDMI output

Kestutis_ELIPSIS
Occasional Advisor

Group 500 HDMI output

Hi all,

 

The thing is that our customer just bought Group 500 and they want connect HDMI 1 output to video matrix, but after doing this they can‘t see any video then.

We think, that G500 uses HDCP, EDID or something similar. Is it right?  The question is, how to turn off all HDMI output security protocols?

They tried all resolutions and nothing worked. Video matrix works well with other devices.

 

Thank you!

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Group 500 HDMI output

Double Post from => here <= 

 

CLOSED

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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