Group 500 HDMI output

Occasional Advisor

Group 500 HDMI output

Hi all,


The thing is that our customer just bought Group 500 and they want connect HDMI 1 output to video matrix, but after doing this they can‘t see any video then.

We think, that G500 uses HDCP, EDID or something similar. Is it right?  The question is, how to turn off all HDMI output security protocols?

They tried all resolutions and nothing worked. Video matrix works well with other devices.


Thank you!

Message 1 of 2
Polycom Employee & Community Manager

Re: Group 500 HDMI output

Double Post from => here <= 




If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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