Gorup 500 Device not responding on CMA 4000

Padde
Occasional Contributor

Gorup 500 Device not responding on CMA 4000

 

Hi there,

 

we have an new Group500 and a CMA 4000. The Group ist registered on the CMA but the Device is not responding.

 

On the screenshot the Group should be in a conference but he isn´t....

The CMA can´t get the serial number from the Group.

Useraccount and password are correct.

 

The Group is not listed in the Endpoint Usage Report.

The Software on the CMA and Group are up2date.

 

Thx in advance for your help.

 

P...

6 REPLIES 6
Uwe.Ansmann
Polycom Employee

Re: Gorup 500 Device not responding on CMA 4000

Hello Padde...

the group series systems are supported on cma version 6.2.0.

Please update at least to this version (newest version is 6.2.5)

From the release notes for 6.2.5:

The CMA system v6.0 release provides support for the Polycom RealPresence Group Series. It provides 
standard support for the following functionality:
• Authentication 
• Scheduling
• Monitoring
• Presence
• Call Detail Records (CDRs) and CDR reporting
It also provides specialized support for the following functionality (as described in the sections that follow):
• Provisioning
• Software UpdatesSoftware Updates
• Management

 

Kind regards,
Uwe
Message 2 of 7
Padde
Occasional Contributor

Re: Gorup 500 Device not responding on CMA 4000

Hello Uwe,

 

thx for the reply, but the CMA is up to date. see attachment....

 

Padde

Message 3 of 7
Padde
Occasional Contributor

Re: Gorup 500 Device not responding on CMA 4000

Hi Uwe,

 

vielleicht stimmen die Einstellungen auf der Group nicht. Was muss auf der Group eingestellt werden ?

 

Danke im Voraus

Padde

 

Message 4 of 7
wream
Occasional Contributor

Re: Gorup 500 Device not responding on CMA 4000

Any update to this? I am currently running 6.2.5 but all my group series show as in 'Active Calls'. I have restarded the endpoints and the CMA continues to show them as active.

 

Thanks

Message 5 of 7
pilot_66
Occasional Contributor

Re: Gorup 500 Device not responding on CMA 4000

Dear support Polycom. Please note the location has a bug. On my cma4000 registered about 30 endpoints. Including Polycom hdx6000, 7000, VSX 7000, tahdberg 550, 770, 880 and RealPresence Group 500, 300.
The only problem with RealPresence Group. RPGroup are constantly in a state on Call (helps only restart), is also incorrectly displayed item "view details" and "state of the device."

CMA ver 6.2.5
RPGroup 500 ver 4.1.3-111080

Message 6 of 7
Mike_v
Honored Contributor

Re: Gorup 500 Device not responding on CMA 4000

Colleagues,

 

As I noted early migration CMA to RP Resource Manager solves the issue.

WBR,
Mike
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“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 7 of 7