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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello All!

Can you please help - at some GS500s I see grey color at multipoint license - what does it mean? I have attached two screens - with active mcu license and without. Embedded mcu doesn't work even if GS has license...


Are anybody meet this before? I don't know what may be a reason.

Thanks.

2 REPLIES 2
HP Recommended

Hello @Vadim ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


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Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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If a selection is grayed out that means that function is not available.  

 

Licenses are cumulative per serial number.  If you have a key for a function, add a function, the new key will be a combination of the two.  If the key was provided to you by another means than a purchased license and you did not have to go through the CFS system to convert the license into a key then the key will be for the one item the license was for.  

 

If you believe you should have multiple optional features and they are not showing on on the screen as available with the key you have please call Poly service and report it.  They will assist you in getting it corrected.

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