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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-02-2018 12:01 AM

HP Recommended

Hello, Everyone

 

We have infrastructure mainly with HDX7000 (many endpoints). Recently we started to migrate from HDX7000 to GS500. The problem which we are expericening now:

- New codecs GS500 6.1.2 (S4b licence is installed) are not able to register on Lync 2010. Registration failed.

The old codec (HDX7000) with the same credentials/IP/etc. is registered with the server whitout any issue

The same result under manual settings or Provisioning.

 

Previously we had Gs500 with version 5 (it was registered). after the update to version 6 it stopped.

(It has no S4b licence on it - I am not sure that it is indicative). Since that update - Registration failed

 

From the LOG file:

 

proxy_type_sip_proxy address: "Correct IP"

port: 5061 error_status: 16

model: "Unknown"

version: ""

auth_method: 0

protocol_type: ""

protocol_version: "0.0" }

 

Any idea what to check?
(Encryption is set to When Available). All credetials are correct.

3 REPLIES 3

‎06-05-2018 01:51 PM

HP Recommended

Did you have any luck getting this resolved?

 

We are having the exact same issue registering a GS500 to a Lync 2010 enviroment, its running version 6.

Was this reply helpful? Yes No

‎06-05-2018 01:57 PM

HP Recommended

Hello all,

welcome to the Polycom Community.

The Release Notes for 6.x.x as an example 6.1.6 are pretty clear on this:

 

Microsoft Interoperability:

  • The RealPresence Group systems support interoperability with the following Microsoft software versions
    Microsoft Lync Server 2013 5.0.8308.987

Only Version 5 or older is supported for LYNC.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-05-2018 02:06 PM

HP Recommended

Thanks for the quick reply

 

We just bought these units and they shipped with 6... is there anyway to downgrade to the older version so that we can register with Lync 2010?

 

Thanks

Was this reply helpful? Yes No
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