Forgot Admin password on a group 500

twf-psu
Occasional Contributor

Forgot Admin password on a group 500

Is there any way to reset the admin password on a Group 500? The admin we have for the machine lost the password and now can't log in at all.

 

We would rather not do a factory reset but it's looking like that's our only option.

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Forgot Admin password on a group 500

Hello @twf-psu ,

 

Welcome to the Poly Community.


No, a factory reset is the only option.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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