I have a pair of RealPresence Group 500 room devices, and a pair of RealPresence Touch screens. Since updating the software on our Group 500s to 6.1.6-420060, our Favourites icon has disappeared from the right-hand menu bar on the touchscreen, where it previously showed after selecting "Start Meeting". Does anyone have any previous experience with this? I've had a good look through the web console of both the RealPresence Group 500 and the Touch device, and I've got favourites set up on the web console, but there doesn't seem to be an option to hide/restore the favourites button, or else customise which options I can see on the Start Meeting screen.
Thank you for your reply. Unfortunately, my employer does not have a support agreement in place with Polycom - I contacted them by phone and was advised that the Polycom forums are probably the best way to get help.
Regarding rolling back to an earlier version, is this something that can be done through the web admin console, or will a package have to be downloaded and deployed to each device?
Thanks for your response too. If you are doing this for the first time then to downgrade the software you can follow the below steps :
1) Uncheck Automatic Software update on the GS unit and the WebUI :
2) Download the previous software version (.tar) file from the link below :
3) Move the downloaded file into a USB stick and insert it into the usb port of the GS. Follow this video to complete the downgrade :
Hope this helps!
I shall try that, thank you - when you say GS, is that the RealPresence Touch screen?