Fails to interrupt another participant's speech on poly studio

elad navon
Occasional Visitor

Fails to interrupt another participant's speech on poly studio

when I use poly studio on zoom- connected to my computer- I Fails to interrupt another participant's speech .

it's like when he/ she speak I cant say/ add anything and i am on mute although I am not on mute on the zoom.

I have to wave he / she in order for them to stop taking and let me answer

elad

Message 1 of 5
4 REPLIES 4
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Fails to interrupt another participant's speech on poly studio

Should have nothing to do with the Studio USB, does it happen on all conferences or just specific ones.

 

As always, make sure your hardware is up to date using the current software.

Message 2 of 5
Mikhail.Ulitin
Visitor

Re: Fails to interrupt another participant's speech on poly studio

Hello,

 

Did you solve this problem? Could you share solution please?

Message 3 of 5
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Fails to interrupt another participant's speech on poly studio

I can not fix things on this forum, just suggest things to look at.

I would recommend you make sure your system is up to date, both the Poly Studio USB and the Zoom app.

Also make sure the volume on your zoom app is about 1/2 to 2/3 of the way up and make other adjustments on your computer audio.

If you still have an issue, I think the Zoom app has a way to test the audio, do that.

If you still have an issue make sure the Zoom app is using the right camera, microphone and speaker.

If that is set right and still do not have full duplex, I would recommend opening a ticket with Zoom as they own the application and that is what will provide you with full duplex audio, not the hardware attached.

Message 4 of 5
Mikhail.Ulitin
Visitor

Re: Fails to interrupt another participant's speech on poly studio

Teams is using in my case. As you wrote problem was with volume. It's solved with volume value 30%.

Message 5 of 5