[FAQ] RealPresence Group Upgrade Server

Polycom Employee & Community Manager

[FAQ] RealPresence Group Upgrade Server

Hello all,


the below covers the installation of a RealPresence Group Upgrade Server.


Most of this is covered already => here <= for FTP or => here <= for HTTP but the following Items are important:


  • GroupSeriesSofwtareUpdate_02.PNG Assign the Virtual Directory to a local Directory

  • GroupSeriesSofwtareUpdate_03.PNG

    Unzip the Group Series update but point the "root" Directory to the Directory containing the unzipped files.

    Unix or Linux: /rseries/geninfo.sh
    Windows: \rseries\geninfo.bat

  • Expand the default Web Site and select the Mime Types


    Ensure you have the .plcm , .txt and .sig allowed

  • If you are updating to a major or minor release, obtain a software update key code (.txt) file from the Polycom website. Save the file as sw_keys.txt and place it in rseries/platform/ on your web server.

  • Upgrade Server should include the Protocol


  • GroupSeriesSofwtareUpdate_04.PNG

If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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