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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-19-2020 04:05 PM

HP Recommended

Good afternoon.

Inherited such a thing as Polycom v700 video conferencing equipment:
Model: V700 (128)
software: release_ru 9.0.6.2-103 - 05sep2011
Mac address: 00:e0: db:0b:b0:83
Bootloader bootloader: 0.21.3 C. 07
I don't know the administrator password and the standard serial number doesn't fit.
When you try to do a system reset according to the instructions:
Systems-Diagnostics-System reset - when entering the serial number from the device cover, it writes that the password is not correct.
Registered, Downloaded 9-0-6-2-softupdatevsxseries and 9-0-6-2-softupdatev700vsx3000.
when you try to update the software, it asks for a key or software key in the file.
On the site in the section "Activation" Key code found this, but it does not fit, the "continue" button is not active in the program
Can you tell me how to update or reset the password without updating on this hardware?

 

 

2 REPLIES 2

‎12-20-2020 03:14 AM

HP Recommended

Hello @Azm9s ,

 

Welcome to the Poly Community.

From our Video FAQ:

 

  • Jun 21,2014 Question: How can I factory restore a VSX system?

    Answer: Please check the Administrator’s Guide troubleshooting section or the community's search results => here <=
  • Jun 21,2014 Question: What is the factory default username and password of a VSX system?

    Answer: 
    Default Username: admin
    Default Password: 14 digit VSX serial number printed on the back fo the VSX for example starting with 82


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-24-2020 01:11 AM

HP Recommended

Good afternoon.
I roughly understood. why it doesn't accept K code.
I have the firmware release_ru 9.0.6.2-103, and the new firmware release 9.0.6.2-103, without localization.
and the U code program requests it.

Where can I find localized firmware and\or U code to reset the firmware on the device on the website?

the screenshot shows the serial number of the device.
but when you enter the system still writes that the password is not correct.

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