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- Enable Polycom Touch Device option greyed out
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03-03-2021 07:53 AM
Hi everyone
I hope that maybe someone can help me with one problem. There is a customer with Group Series and wants to pair RP Touch. However option on Group named "Enable Polycom Touch Device" is greyed out and cannot be enabled.
Both devices are upgraded to the latest firmware (Group - 6.2.2.5, Touch - 2.2.2.5).
Any suggestions?
Is there anything missing or maybe it's a bug and we should restore factory config on that Group?
Cheers
Lukasz
Solved! Go to Solution.
Accepted Solutions
03-05-2021 08:22 AM
Case solved. What helped was performing factory restore with upgrade from USB.
However there was one problem. Group did not accept sw_keys.txt file with upgrade key from Poly support site. It was required that someone from PGS manually create new upgrade key. There is a KB article for that (number 41610).
https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?externalId=41610
Cheers
Lukasz
03-05-2021 08:22 AM
Case solved. What helped was performing factory restore with upgrade from USB.
However there was one problem. Group did not accept sw_keys.txt file with upgrade key from Poly support site. It was required that someone from PGS manually create new upgrade key. There is a KB article for that (number 41610).
https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?externalId=41610
Cheers
Lukasz
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