EagleEye III blocked when panning

eppleton
Occasional Visitor

EagleEye III blocked when panning

Hi, 

 

I'm trying to setup an EagleEye III Camera with my HDX9002. On startup the camera moves to a certain position facing down left. I get a picture, and I can pan up and down, but when panning horizontally, the camera stops at a certain angle shortly before it would point to the front. I can only pan right/left between these two positions.

 

Is there anything I can do to calibrate the default position/ range?

 

Thanks

 

Toni

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2 REPLIES 2
Ovg
Trusted Contributor

Re: EagleEye III blocked when panning

SW version of HDX?

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Message 2 of 3
Polycom Video EP PLM
Polycom Employee & Moderator

Re: EagleEye III blocked when panning

Is the codec properly detecting the right camera?  Look at the UI to see the camera detected.

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