Eagle Eye Director: Full Control, but No Video?


Eagle Eye Director: Full Control, but No Video?

I have an Eagle Eye Director  V.1.0 connected to an HDX 9004  V. The codec detects the Director and attains full control of the Eagle Eye MPTZ-8 cameras. The tracking toggles on/off and the tracking camera follows me around the room. The unit appears to be functioning perfectly, except for one thing, no video. Just the Blue Screen.


I have tried different lengths of HDCI cables, longest to shortest, the shortest being 3m. All cables were Polycom approved and produced video with just the Eagle Eye camera attached to them. I have had the Director give me a Blue Screen before, but the problem always solved by power cycling the Director.


Any suggestions would be greatly appreciated. Videoconferencing is less fun without the video. Thank you for your time and attention.    

Message 1 of 3
Polycom Employee & Community Manager

Re: Eagle Eye Director: Full Control, but No Video?

Hello Brent,

welcome to the Polycom Community.

Its usually a good idea to run the latest Software on a HDX in regards of the Heartbleed or other security issues.


In addition there is a 2.2 Software version for the EagleEye as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3

Re: Eagle Eye Director: Full Control, but No Video?

Hi Steffen, 


Thank you for your reply. It appears the MPTZ-8 camera will not pass video to the HDX 9004 period. Just 

control. I was able to swap out the two MPTZ-8 cameras with two MPTZ-6 cameras, and now the Director 

is functioning normally.



Message 3 of 3