Re: During call video hangs

Vishwanath · ‎09-05-2011

Dear Team,

During course of call the video hangs after 1 min. If I disconnect the call the image remains in the screen and force us to restart the system to get our image on the screen. Kindly help us.

Thanks & Regards

Vishwanath BM

PolyTay · ‎09-06-2011

Hello Vishwanath,

I understand that you are having some video freezing issues on your unit. What type of unit are you currently running? What software version is installed on your unit? When this freeze up issue occurs are you connected with the same site each time? If you are looking at the call statistics are you seeing any packet loss? If you attempt to connect with 63.169.70.56 are you able to connect without this issue occurring?

Vishwanath · ‎09-07-2011

Hello,

I am using HDX 7000 and the software version installed is 2.5.0.2 and the hardware version is A. I am having 4 BRI lines when the video freezes I use to see the call statistics in that their is no transmission of data, only receives the data. If I disconnect the call the freezed image retain in the screen and will not go off until we restart the system. After restart If I go to admin settings to check the network settings of ISDN automatically system restarts. Even if I shutdown the system for 1-2hrs and try to open network settings of ISDN again it will restart it will not allow me to see the settings on the system. I can only see the settings if I browse through PC. Kindly help us

Thanks & Regards

Vishwanath BM

Kendo · ‎09-07-2011

Hi Vishwanath, we would need to know more information and also examine the system Support Information package. For best and quickest response please call our Support Help Desk at 888.248.4143 and have the serial number of the HDX ready.

Ken...

Ken
Polycom
Sr. Product Support Technician

Vishwanath · ‎09-07-2011

Hi Kendo, Please let us know how to dial from India. I have tried several times but unable to get line.

Thanks & Regards

Vishwanath BM

SteffenBaierUK · ‎09-08-2011

Hello Vishwanath,

as already explained in this reply you may need to work via your reseller or open a Web tIcket.

Best regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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