Hello Poly Community
I need to downgrade my Poly Studio x30 due to the fact, that after the recent Firmware upgrade i can't access the Secondary Network settings (Wi-Fi).
Therefore, I prepared a USB-Stick with the last available Firmware (Poly Studio X Software 3.1.3-220008).
I tried it with the tar.gz, also unzipped.
With 2 USB-Sticks and different USB File systems (Fat32 and NTFS)
Also, I switched the provider to Poly & Zoom.
~~ I am running the Poly Studio x30 in Zoom Room mode
Solved! Go to Solution.
Hello @PeterSilie ,
Welcome to the Poly Community.
Using a Poly Studio X in a certain partner mode restricts the capabilities. I believe we discussed a similar issue >here<.
If the REST API does not work for you did you ensure you press the reset button after powering on the Studio X as described in the admin guide with a USB stick present?
If this fails simply open a support ticket with our team in your region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------Hello @PeterSilie ,
Welcome to the Poly Community.
Using a Poly Studio X in a certain partner mode restricts the capabilities. I believe we discussed a similar issue >here<.
If the REST API does not work for you did you ensure you press the reset button after powering on the Studio X as described in the admin guide with a USB stick present?
If this fails simply open a support ticket with our team in your region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------The downgrade option should be provided with Poly Lens.