Hello @PeterSilie ,
Welcome to the Poly Community.
Using a Poly Studio X in a certain partner mode restricts the capabilities. I believe we discussed a similar issue >here<.
If the REST API does not work for you did you ensure you press the reset button after powering on the Studio X as described in the admin guide with a USB stick present?
If this fails simply open a support ticket with our team in your region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
