One of our external party having a lifesize MCU,now come to issue when they try to dial out our public ip they get a error msg far end host not reachable.we have a HDX 7000 with software version 3.0.1
Could any one help me to fix it up??
Solved! Go to Solution.
Can other sites call in to you? If yes then there is an issue on the Life Size side. If no then the issue is on your side. You need to determine exactly where the problem lies before you can effectively trouble shoot.
you did not fully answer Kendo's question nor provided sufficient information.
As you can see by above follow up that troubleshooting should require some in depth testing and you may need to involve your Polycom reseller to raise a ticket with Polycom support if non of the community members have any more advise.
If official support is required please check how to phone or open a case here----------------