Default Camera Preset on Studio X50

[Midnite8]

I have a Studio X50/TC8 running in MTR mode.

Is it possible to set one of the presets on the camera of the X50/TC8 to be the default when joining a Teams call? I do not see an option to set one of the presets I've configured to be a default on the camera control options on the TC8 during a call.

[Uwe.Ansmann · Accepted solution]

Hi @Midnite8 ,

my colleagues may correct me if i´m wrong, but, to my best knowledge, this is not possible.

Back in the days you were able to set preset 0 as the default camera position after reboot, but this setting is not working for the Teams App (at least in my test). Currently you´d need to join a meeting and then call your preset position or, if applicable, use one of the integrated framing options.

[Midnite8]

Ok I can accept that for now, there is an odd behavior in which after selecting a preset and exiting out of the camera control/preset menu, I can no longer access the camera control/present menu(by swiping to the left from the right of the touch panel) again to change to a different preset.

[SteffenBaierUK]

Hello @Midnite8 ,

Welcome to the Poly Community.

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Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.

For the camera menu access issue, I would suggest you ensure you are on a current version like 3.9.1 (so far we do not know) and also on the latest Teams APK via the TAC 1449/1.0.96.2021122201

If this is the case you can open a ticket with Microsoft support as they provide the Teams application running on our Studio X devices. If this fails alternatively contact Poly support initially but we ma

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier