Hello Larry,
welcome to the Polycom Community.
Without knowing the age or the history of these units it is hard to comment but I would assume the Polycom agent would have informed you of the RMA possibilities of our of warranty units.
Could you kindly post the serial numbers of the units so I can look into this ?
You can always create an account => here <= and check your RMA options.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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