Connection issues

Anonymous · ‎01-15-2016

i actually have several issues to ask about. I have just recently started calling outside our private network and am having issues. My network people seem stummped.

1-I am tring to call between two 700's. If I call the remote site, I get no video or audio from them.

If they call me, it just rings on my end and never picks up. I have called and been called by others on my network and outside of it and they can connect fine. Statistics look good.

2-I call another 700 just fine, but they can't call me.

3-I can call out with my RP Desktop software and connect in my network fine. If I call outside of it, It will be connected for a while and drop.

Thank you!

SteffenBaierUK · ‎01-18-2016

Hello SCC-Russ,

welcome back to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?

Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.

In addition check this FAQ post => here <= for more details and troubleshooting suggestions.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.

The above or or checking multiple post's about the same that can be found utilizing the community's search facility should assist your network team to identify the issue.

If all of this fails Polycom does offer professional services which can work with your network team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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