Hello remon,
welcome to the Polycom Community.
The community's Video FAQ contains this post here:
- Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize video conferencing?
Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <=.
In addition check this FAQ post => here <= for more details and troubleshooting suggestions.
- Jun 21,2014 Question: What could be causing one way video or one way audio when utilizing video conferencing?
Answer: Please check the relevant release notes or admin guide for your device under the section “Inbound and Outbound Ports” or "Port usage" => here <= in order to open the relevant firewall ports.
In addition check this FAQ post => here <= for more details and troubleshooting suggestions.
That should get you in the right direction.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
